Privacy Policy

This privacy policy explains how Al Amal Hair Salon & Supplies collects, uses, and protects information gathered through our online platform. We are committed to protecting the privacy of our visitors and clients in accordance with applicable data protection laws, including principles aligned with the General Data Protection Regulation (GDPR).

Information We Collect

When you interact with our site, we may collect various types of information:

• **Personal Identification Information:** This may include your name, email address, phone number, and any other information you voluntarily provide when booking services, submitting inquiries through forms, subscribing to newsletters, or creating an account.
• **Service-Related Information:** Details about the services you book or inquire about, your preferences, and potentially information related to hair or scalp conditions if you choose to provide this for service purposes (e.g., during online consultations or booking notes).
• **Technical and Usage Data:** Information about how you access and use our online platform. This may include your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and other similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• **To Provide and Manage Services:** To process bookings, manage appointments, respond to your inquiries, and provide the services you request (e.g., online consultations).
• **Communication:** To communicate with you about your bookings, services, updates, promotional offers (where you have consented), and to respond to your feedback.
• **Improve Our Service:** To understand how our online platform is used, identify technical issues, and improve the user experience, services offered, and content.
• **Marketing:** With your explicit consent, to send you marketing communications about our services, promotions, and news that may be of interest to you.
• **Legal Compliance:** To comply with legal obligations, resolve disputes, and enforce our agreements.

Our legal basis for processing your personal data depends on the context in which we collect it. We process data based on:

• Your consent (e.g., for marketing emails).
• Necessity for providing the services you requested (e.g., processing a booking).
• Our legitimate interests (e.g., improving our services, detecting fraud), provided these do not override your rights.
• Compliance with legal obligations.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as online booking system providers or IT support. These parties are required to keep your information confidential and are prohibited from using your personal information for any purpose other than providing services on our behalf.

We may also disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• **The right to access:** You have the right to request copies of your personal data we hold.
• **The right to rectification:** You have the right to request that we correct any information you believe is inaccurate or incomplete.
• **The right to erasure:** You have the right to request that we erase your personal data under certain conditions.
• **The right to restrict processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
• **The right to object to processing:** You have the right to object to our processing of your personal data under certain conditions.
• **The right to data portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below.

Cookies

Our site may use cookies to enhance your experience. Cookies are small text files placed on your device that collect standard internet log information and visitor behavior information. This information is used to track visitor use of the online platform and to compile statistical reports on activity. You can set your browser not to accept cookies, but this may affect some of the functionality of our site.

Children's Privacy

Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Al Amal Hair Salon & Supplies
201
Sheikh Zayed Road,
Al Safa 1,
Dubai, Dubai,
UAE